OUR PRODUCTS

FAQ

What is the Production Time on your printed items?

  • Apparel & Clothing –  3-4 weeks
  • Bags –  paper bags 4-5 weeks  plastic / laminated bags 12-14 weeks
  • Business Cards –  1-2 weeks
  • Butter Covers –  4-5 weeks
  • Ceramic Mugs –
  • Coasters – Pulpboard  4-5 weeks  cellulose 9-10 weeks
  • Coat Check Tags – 4-5 weeks
  • Coffee Sleeve’s –  low run 6-10 business days  /5-6 weeks high run
  • Cups – low run 6-10 business days  / 4-5 weeks high run
  • Gift Cards –4-5 weeks high run
  • Glass Covers –  Plain 1 week / Printed 4-5 weeks
  • Glassware – 4-5 weeks
  • Lighters – 1-2 weeks
  • Magnifying Lights –2-3 weeks
  • Matches –  Domestic 3-4 weeks – Foreign  9-10 weeks  or 12-14 weeks (exceptions apply 3” and 4” may be longer)
  • Memos (Note Pads) –Domestic 3-4 weeks – Foreign  9-10 weeks
  • Mints –2-3 weeks
  • Napkins –low run 6-10 business days  / 4-5 weeks high run
  • Napkin Rings –4-5 weeks high run
  • Pencils –2-3 weeks
  • Pens –1-2 weeks
  • Placemats –1-2 weeks
  • Ponchos –2-3 weeks depending on stock supply
  • Postcards –2-3 weeks
  • Print Chopsticks –  printed full sleeve  4 weeks / ¾ sleeve 12-14 weeks
  • Promotional Tissue – 3-4 weeks
  • Ribbons –2-3 weeks
  • Roll Labels –2-3 weeks
  • Stickers –2-3 weeks
  • Stirrers –3-4 weeks on printed stock items / 4-5 weeks on custom items
  • Sugars –3-4 weeks
  • Toothpicks –  Domestic toothpick boxes and single wrap toothpicks 3-4 weeks  / 7 piece toothpick booklets & 10 piece toothpick booklet  10-12 weeks
  • Travel Mugs & Bottles –3-4 weeks
  • Umbrellas –3-4 weeks
  • Water Bottles –3-4 weeks

 

FAQ for Matches

 

What is the minimum for orders?

- Stock color matchbook runs, the minimum for 20 strike is 1 case of 2,500 books packed 50 boxes of 50         books each. 30 strike minimum order 1 case of 1,000 books packed 20 boxes of 50 books each.

- Custom color matchbooks have a 5000 piece minimum

Can I order less than your minimum quantity?

- It will cost just as much to produce our minimum quantity than to produce anything less because the press preparation time is much greater than the actual production running time. So it is not possible to save any money by trying to print lower than the minimum.

If I am a new customer do I need to pay a deposit with my order?

- Yes. We require full payment in advance for new customers. Net15/30 payments can be discussed after first order.

How many colors can be printed?

- Stock matchbooks are gang- printed in 1 or 2 standard colors

- Custom matchbooks are individually printed with any number of Pantone ink colors or CMYK

Is it possible to print INSIDE of the matchbook?

- Yes. Custom matchbooks can be printed on the inside with any number of colors and stock matchbooks can only be printed inside with 1 color. Additional charges will follow, contact us for more details.

What are the differences between custom and stock matchbooks?

- Besides the different in the amount of colors you can use, only custom matchbooks can be hotstamped and/or embossed.

- Custom matchbooks come with a choice of match tip colors on either white or black stems. Stock orders have only white tips and black stems.

- Custom matchbooks are available in 9 different styles/sizes. Stock matchbooks come in only 2 sizes.

             

Do you have samples of different types of matchbooks?

- Yes. We have many different samples available for the matchbooks we sell. Contact us for further information on obtaining them.

How long is production time?

- Production time is usually 2 – 3 weeks AFTER proof approval. We ship container loads every 3 weeks to the US. Another 5 weeks is needed before your order is shipped from our warehouse due to sea freight and customs. RUSH Service is available which takes about 3 weeks via air freight.

How is artwork accepted?

- Artwork must be PC compatible

- Spot color jobs must be supplied as Adobe Illustrator files with all fonts converted to outlines and Pantone colors specified

- One-color jobs must be supplied as Illustrator files or Photoshop compatible grayscale images at 300dpi

- 4-color process jobs must be Photoshop compatible and supplied as CMYK TIFF, EPS or JPEG files at 300dpi

- RGB colors, GIF files and other applications are not acceptable

- Please contact us at (info@sudekusa.com) for further questions

Do you charge for overruns?

We will make our best efforts to ship the exact amount on your order but with high speed printing and automated assembling we reserve the right to ship up to 10% over or under the required quantity and will invoice accordingly

How do I get template for your products?

You can download the templates from our web site.  If any of the templates are missing or you need a different format, or product not showing on our site,  please contact our art department at art@sudekusa.com.

How can I make a payment?

If you are in the USA you can pay by credit card (Visa or Master Card add one % for AMEX) any overseas accounts must pay by wire transfer or company check.

When does the production time starts?

The production time starts after we receive signed estimate, design and payment.

What is the production time for matches?

The production time for domestic match books or  matchboxes takes 3 to 4 weeks with the rush service 5-7 business days plus transit.  The production time for imported matchboxes and matchbooks  takes 8-9 weeks or 12- 14 weeks and for the  long Cigar, Candle, Fireplace and Barbeque Match Boxes 14-17 weeks.

What is the production time on coasters?

The production time on domestic coasters take 3 to 4 weeks plus transit time.  The production time on imported coasters  takes 8-9 with an available rush service.

What is pantone spot color C and U or M?

Colors created without screens or dots, such as those found in the Pantone matching, are referred to in the industry as spot or solid colors. From a palette of 14 basic colors, each of the spot colors in the pantone matching is mixed according to its own unique ink mixing formula developed by Pantone. You probably mixed yellow and blue paint to get green in your youth. Creating a pantone spot color is similar in concept, but with the added need for precision.

Each color in the System has a unique name or number followed by either a C - coated / shiny colors printed on a glossy stock , U / M uncoated / matte printed on uncoated paper stock. Also created without screens, pastel colors and pantone metallic are considered part of the pantone matching system.

Be very careful with some pantone yellow coated and uncoated colors, that are yellow when printed on a coated paper stock and orange when printed on a uncoated paper stock.

What are Process Colors?

This method of achieving color in printing is referred to as CMYK, four-color process, 4/c process or even just process. To reproduce a color image, a file is separated into four different colors: Cyan (C), Magenta (M), Yellow (Y) and Black (K).

During separation, screen tints comprised of small dots are applied at different angles to each of the four colors. The screened separations are then transferred to four different printing plates, one for each color, and run on a printing press with one color overprinting the next. The composite image fools the naked eye with the illusion of continuous tone.

Process colors are represented as percentages of cyan, magenta, yellow and black. Varying the percentages offers thousands of color possibilities. When four-color process printing is used to reproduce photographs, decorative elements such as borders and graphics can be created out of process colors. This helps to avoid the added expense of an extra plate needed to print each spot color.

Converting spot colors to process colors

Often times, a spot pantone color is requested when creating a four color process item. To save money, the spot color should be evaluated to see how it will look if printed in CMYK. While some colors can be simulated well, there are many that look quite different. As the quality of the resulting color conversion is very subjective, the designer can make decisions using the pantone color bridge guide.

 

Pulpboard Coasters

 

 

What are your coaster specifications?

Coaster Specifications:

Offset Printing (available for standard & special shapes)

Detail

Description

Printing available*

Up to 5 colors per side, 4-color process, full or partial bleed, 1 or 2-sided

Available thicknesses

Lightweight: 40 pt. Approx. 1 mm
Mediumweight: 60 pt. Approx. 1.4 mm
Heavyweight: 80 pt. Approx. 2 mm
Super Heavyweight: 110 pt. Approx. 2.5 mm
Mega Coaster: 160 pt. Approx.4 mm

Production time

Approx. 20+ days upon proof approval.

Pricing includes

Up to two computer generate proofs.

Minimum quantity

10,000 coasters (special requirements apply).

For quantities under 500, please visit our page. *Complete art specifications available upon request. **We may be able to print 6 colors in certain situations.  

 

How do I place my order?

For Promotional Coasters, Value Added Coasters, or New Coaster Products, please email your artwork and purchase order to (info@sudekusa.com) Please include a phone number where we can reach you with any concerns / questions.  For Print on Demand Coasters, Standard Coasters, or Blank Coasters, please visit (www.sudekusa.com)

 

May I request a sample of your coasters?

Yes, you may request samples of our coasters by emailing us at (info@sudekusa.com).Please let us know if you have any special requests.

If your question is not answered here, please feel free to contact us at 877-208-6332or info@sudekusa.com. We would love to talk to you!

 

What if there is a problem with my order?

Your satisfaction is always our top priority! If there happens to be a problem with your order or if you have any questions or concerns, please contact us using any of the following methods:

 

What are your customer service hours?

Our normal business hours are Monday through Friday from 8:00 a.m. – 5:00 p.m., Eastern Standard Time.  

 

Do you accept credit cards?

Yes, we accept MasterCard and Visa. Any foreign accounts must pay by wire transfer or company check. 

 

What are your payment terms?

We do require 100% pre-payment for all new accounts..

 

Will the exact quantity I order be shipped?

Each order is subject to a possible over or under run of up to 10-15%. 

 

Are overruns billable?

Yes. Overruns will be billed.

 

Can you use my shipper number/preferred carrier?

Yes. Provide us with the information on your purchase order. 

 

How much does shipping cost?

Freight rates vary depending on the weight of the shipment and the destination. Please contact our customer service team at (info@sudekusa.com) if you are interested in a shipping quote.

 

Are there multiple version charges?

It depends on the type of product. Please contact our customer service by emailing us at (info@sudekusa.com)

 

Can I do more than one version in an order?

Yes. Depending on the specific size and shape, multiple versions may affect the layout and therefore the pricing. Please contact our customer service team for a quote at (info@sudekusa.com) 

 

Do you charge for specific PMS color matches?

No, we do not charge for PMS colors although there is an additional charge for metallic colors.

 

 

 

 

Do you charge for proofs or proof changes?

We do not charge for the first two computer generated proofs. You will be charged for additional changes.   There are additional charges for the press proof.  

 

How long will it take to receive a proof?

Proofs are processed within 48 business hours of receipt of the artwork. Multiple version jobs with three or more versions may require additional time.  

 

Do you have templates available for your standard sizes that I can build my artwork to?

Yes. You may download our templates from the website.

 

Can I imprint my artwork all the way to the edge of the coaster?

Please contact our customer service team at (info@sudekusa.com) for more about templates for our standard shapes showing our tolerances.

 

Can I use pictures from a professional photographer for my coasters?

Most of the time, professional photos will be copyrighted. We would need a release letter from the photographer giving us permission to use them for your coasters.

 

What file format do I need to submit my artwork?

For a complete guide to all of our art specifications, please contact our customer service team at (info@sudekusa.com)

 

How are the coasters printed?

All of our coasters are offset printed. There is also a ‘Print on Demand Picture Coasters’ option, which are digitally printed. 

 

Can the coasters be reused?

Yes, our coasters are reusable. If they become wet, they can be air dried to be used again. 

 

Are your coasters eco-friendly?

Yes, all of our coasters are 100% biodegradable and recyclable. Also, our inks are vegetable oil based.

 

 

Do you offer a rush service?

Yes ;For rush availability and pricing, please contact our customer service team at (info@sudekusa.com)

 

What is the lead-time?

Our production time is 3 – 4 weeks, plus transit, from proof approval for all standard coasters. Special applications such as UV, Foil, Scratch Off, etc., may require an additional 5 business days.  If you need your coasters faster, ask your sales representative if rush service is available.

 

What is your minimum quantity?

  • 2,500 coasters is our minimum for pulpboard coasters.
  • 10,000 coasters is the minimum for tissue coasters.

 

Can the artwork on the back side be different than the front?

Yes, the front and back artwork can be completely different at no additional charge.  

 

Can the coasters be printed on two sides?

Yes, the coasters can be printed on one or two sides with the same or different copy. 

 

What thicknesses are available?

We offer 4 thicknesses:

  • Light Weight (approximately 40 pt)
  • Medium Weight (approximately 60 pt)
  • Heavy Weight (approximately 80 pt)

 

What sizes/shapes are available?

Our standard sizes are 3.5” and 4” round or square, 3.5” x 5” rectangle, and 3.5” x 4.5” oval. Square and rectangle coasters have rounded corners. Please contact our customer service team at (info@sudekusa.com)  if you are interested in a custom die or to receive a quote on any of the above shapes/sizes. 

 

Napkins

 

Do you have colored napkins?

Yes we do.  Please visit our website.

Can you print colors on black napkins?

We can only print metallic colors on black / dark-tone napkins.

What is the registration on low run quantity napkins and what is the registration movement?

 We can print up to 2 spot colors with ¼” space between them for less than 10,000 or 12,000 on some Linen like napkins. Each color will shift up to 1/8” in any direction on press. Foil will always need that spacing as it is done on the low quantity press.

What are the art requirements?

ACCEPTALE FILE FORMATS:

Vector Adobe Illustrator CS5 or below, PDF, or EPS files. Please, do not send CMYK or 4-color process for express line products

MISSING FONTS:

Fonts should be saved to outlines or curves. We may not have the font you used in our font collection.

MISSING IMAGES:

All images used in a file must be embedded. If you use a placed image, you must supply the separate files as well as the layout. When sending a Quark X-press/InDesign document, it is important to provide us with all linked files.

LOW RESOLUTION IMAGES:

Raster graphics, for instance TIFF’s and JPEG’s, must have a resolution of 300dpi or higher. Anything lower translates poorly at press.

FONTS:

All fonts must be 8pts or higher, anything smaller may fill in while printing. Script fonts and reverse type must be 10pts or greater. When using a small font type, a slight stroke weight will be added to the font to avoid printing issues. All fonts are assessed on an individual basis for each job. If a font is not converted to outlines/curves we will substitute a similar font from our collection. If there is no hard copy to compare the front with, we will request new artwork.

 

SCREENS / HALFTONES AND GRADIENTS

Screens/halftones and gradients will print coarse. A screen is not a solid color, it is a shade (percentage) of a color. It is represented by a pattern of dots. Solid spot colors will print with a clean edge, screens will print with a jagged coarse edge, due to the dots. Any value under 25% may drop off, and any value over 60% may fill in on our Letterpress and Pad printed items. With High-speed offset printing, best results printing in halftones occur in the 5-70% range. 70% appears like a 90% screen. Screens will be adjusted to meet our press requirements if they don’t meet our minimums and maximums, however, faster files/placed images cannot be adjusted. We are unable to print our metallic inks as halftones/screens or gradients.



SPECIAL!
Place an order of 3 or more items and receive 5% discount. 5 or more items 10% discount.


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