OUR PRODUCTS

FAQ

 

STANDARD PRODUCTION TIMES

(all times are approximate & do not include transit time)

  • Apparel- 4-5 weeks
  • Bags (Paper)- 4-5 weeks
  • Bags (Plastic/Laminated)- 12-14 weeks
  • Business Cards/Stationery- 1-2 weeks
  • Butter Covers- 5-6 weeks
  • Coasters (Pulpboard)- 3-5 weeks
  • Coasters (Tissue w/ wax)- 5-6 weeks
  • Coasters (Tissue w/o wax)- 10-12 weeks
  • Coat Check Tags- 3-4 weeks
  • Coffee Sleeves (under 26K)- 2-3 weeks
  • Coffee Sleeves (26K & over)- 4-5 weeks
  • Cups (Paper or Plastic, under 10K)- 2-3 weeks
  • Cups (Paper or Plastic, 10K & over)- 4-5 weeks
  • Gift Cards- 4-5 weeks
  • Glass Covers- 5-6 weeks
  • Glassware, Mugs, Tumblers- 4-5 weeks
  • Lighters- 1-2 weeks
  • Magnifying Lights (Menu-Readers)- 2-3 weeks
  • Matches (Domestic)- 5-6 weeks
  • Matches (Imported)- 12-16 weeks
  • Scratchbooks (Domestic)- 5-6 weeks
  • Scratchbooks (Imported)- 12-14 weeks
  • Mints- 2-3 weeks
  • Napkins (under 36K)- 2-3 weeks
  • Napkins (36K & over)- 4-5 weeks
  • Napkin Rings- 2-3 weeks
  • Pens & Pencils- 1-2 weeks
  • Placemats- 1-2 weeks
  • Ponchos- 2-3 weeks
  • Chopsticks (Full-Sleeve)- 2-3 weeks
  • Chopsticks (Half-Sleeve)- 9-10 weeks
  • Tissue Packs- 5-6 weeks
  • Ribbons- 2-3 weeks
  • Roll Labels & Stickers- 2-3 weeks
  • Stirrers & Swizzle Sticks- 5-6 weeks
  • Sugar Sticks & Packets- 4-5 weeks
  • Toothpicks (Domestic)- 5-6 weeks
  • Toothpicks (Imported)- 12-14 weeks
  • Umbrellas- 3-4 weeks
  • Custom-Label Water Bottles- 3-4 weeks

 

ART REQUIREMENTS

  • Artwork must be PC compatible 
  • Accepted file formats include Adobe Illustrator (.ai/.eps/.pdf), high-resolution JPEG (at least 300dpi) & some TIFF files. Photoshop files may be used, but require proper bitmap layering.
  • Colors
    • - depending on the item, we may require a Pantone color (coated or uncoated), CMYK conversion, or stock colors. We cannot use RGB or HEX colors, those will be converted to Pantone colors.  
    • Colors should be determined using in-hand printed items, not by a computer screen. Colors can appear different due to variations in screen resolution, settings or preferences. The correctness or veracity of all colors is the responsibility of the client.  
    • For more information on Pantone colors: 
  • MISSING FONTS:
    • Fonts should be saved to outlines or curves. We may not have the font you used in our font collection.
    • MISSING IMAGES:
      • All images used in a file must be embedded. If you use a placed image, you must supply the separate files as well as the layout. When sending a Quark X-press/InDesign document, it is important to provide us with all linked files.
      • LOW RESOLUTION IMAGES:
        • Raster graphics, for instance TIFF’s and JPEG’s, must have a resolution of 300dpi or higher. Anything lower translates poorly at press.
        • FONTS:
          • All fonts must be 8pts or higher, anything smaller may fill in while printing. Script fonts and reverse type must be 10pts or greater. When using a small font type, a slight stroke weight will be added to the font to avoid printing issues. All fonts are assessed on an individual basis for each job. If a font is not converted to outlines/curves we will substitute a similar font from our collection. If there is no hard copy to compare the front with, we will request new artwork.
          • SCREENS / HALFTONES AND GRADIENTS
            • Screens/halftones and gradients will print coarse. A screen is not a solid color, it is a shade (percentage) of a color. It is represented by a pattern of dots. Solid spot colors will print with a clean edge, screens will print with a jagged coarse edge, due to the dots. Any value under 25% may drop off, and any value over 60% may fill in on our Letterpress and Pad printed items. With High-speed offset printing, best results printing in halftones occur in the 5-70% range. 70% appears like a 90% screen. Screens will be adjusted to meet our press requirements if they don’t meet our minimums and maximums, however, faster files/placed images cannot be adjusted. We are unable to print our metallic inks as halftones/screens or gradients.
            • Templates

Payment

  • For clients within the United States, we accept payments via Visa, MasterCard, American Express, check, or ACH transfer.
  • All clients outside the United States must pay via wire transfer (100% payment in advance)
  • All new clients begin with payment terms of 100% in advance. After multiple orders and credit references,

we can consider payment terms.

Samples

  • To request samples, please email info@sudekusa.com . Please let us know if you if you have any special requests.

 

Rush Production

  • Rush service may be available, depending on the product. Please email info@sudekusa.com with any questions, or call us a 908-751-5332.

 

Over/Under Run

  • We do our best to produce the exact quantity ordered, but due to the nature of high-speed printing, we reserve the right to produce & ship up to 10% over/under the ordered quantity. Any over/under run will be billed accordingly.

 

Have more questions?

Please feel free to reach out to us via email or phone, we would love to hear from you!

Email: info@sudekusa.com

Phone: 908-751-5332

Fax: 908-751-5366

 

Hours:  Mon-Thur 8am-5pm (EST)

        Friday 8am-4pm (EST)



SPECIAL!
Place an order of 3 or more items and receive 5% discount. 5 or more items 10% discount.


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