Frequently Asked Questions
Production time below does not include transit time. The production time might be extended during the busy holiday season and also some factories might be low on materials.
We advise to place your oders ASAP.
Apparel & Clothing – Approximately 4 –5 weeks
Bags – paper bags approximately 8-10 weeks plastic / laminated bags approximately 8-10 weeks -
Business Cards, Letterheads, Envelopes and Postcards – Approximately 2 to 3 weeks
Butter Covers – Approximately 12-14 weeks
Ceramic Mugs – Approximately 2–3 weeks
Coasters – Pulpboard coasters approximately 2 weeks for 40 and 60 point and 4 weeks for 80, 110 point. Cellulose coasters with wax backing approximately 12-14 weeks, 7 and 9 ply approximately 12-14 weeks, Airlaid coasters with wax backing approximately 12-14 weeks and Budget board coasters approximately 12-14 weeks
Coat Check Tags – Approximately 4 weeks
Coffee Sleeve’s – low run approximately 1-2 weeks and high run approximately 6-8 weeks
Cups – low run approximately 1-2 weeks and high run approximately 6-8 weeks
Gift Cards – Approximately 4 weeks
Glass Covers – Plain approximately 2 business days if size is available week / Printed approximately 14 weeks
Glassware – Approximately 2-3 weeks
Lighters – Approximately 2-4 weeks
Magnifying Lights – Approximately 2-3 weeks
Matches – Domestic approximately 14 weeks – Foreign approximately 12-14 weeks
Memos (Note Pads) – Approximately 12-14 weeks
Mints – Approximately 2-3 weeks
Napkins – low run approximately 2-3 weeks / approximately 4-5 weeks high run
Napkin Rings – Approximately 8-10 weeks
Pencils – Approximately 4 to 5 weeks
Pens – Approximately 4 to 8 weeks
Placemats – Approximately 2-3 weeks
Print Chopsticks – printed full sleeve approximately 3-4 weeks for domestic and overseas approximately 12-14 weeks. Reprints for domestic chopsticks 2 weeks
Promotional Tissue – Approximately 12-14 weeks
Ribbons – Approximately 2-3 weeks
Roll Labels – Approximately 1-2 weeks
Stickers – Approximately 2 weeks
Stirrers – Approximately 5-6 weeks on printed stock items / 8-10 weeks on custom items
Sugars – Approximately 4-5 weeks
Toothpicks – Domestic toothpick 6-8 weeks - 7-piece toothpick booklets, 10-piece toothpick booklet, 10 piece toothpick box, 20 piece toothpick box and pouch toothpicks approximately 12-14 weeks
Travel Mugs & Bottles – Approximately 2-3 weeks
Umbrellas – Approximately 4-6 weeks
Water Bottles – Approximately 3-4 weeks
Do you charge for overruns?
We will make our best efforts to ship the exact amount on your order but with high-speed printing and automated assembling we reserve the right to ship up to 10% to 15% over or under the required quantity and will invoice you for quantity produced and shipped.
Coasters available for standard & special shapes
What printing is available?
Printed in CMYK, 4 - color process, full bleed, 1 or 2 – sided colors, also available in spot colors.
What are the thicknesses available?
Lightweight: 40 pt. Approximately 1 mm
Medium weight: 60 pt. Approximately 1.4 mm
Heavyweight: 80 pt. Approximately 2 mm
Super Heavyweight: 110 pt. Approximately 2.5 mm
What are the current production times for pulpboard and cellulose coasters?
Approximately 10-12 business days for 40 and 60 point and approximately 15-20 days upon proof approval for 80, 110 point.
What does our pricing include?
Two computer generated proofs
2,500 coasters (special requirements apply)
How do I place my order?
For Promotional Coasters, Value Added Coasters, or New Coaster Products, please email your artwork and purchase order to firstname.lastname@example.org. Please include a phone number where we can reach you with any concerns / questions. For Print on Demand Coasters, Standard Coasters, or Blank Coasters, please visit www.sudekusa.com
May I request a sample of your coasters?
Yes, you may request samples of our coasters by emailing us at email@example.com. Please let us know if you have any special requests.
If your question is not answered here, please feel free to contact us at 877-208-6332 or firstname.lastname@example.org. We would love to talk to you!
What are your customer service hours?
Our normal business hours are Monday through Thursday from 8:30 a.m. – 5:00 p.m., Friday from 8:00 a.m. – 4:00 p.m. Eastern Standard Time.
Do you accept credit cards?
Yes, we accept MasterCard and Visa. Any foreign accounts must pay by wire transfer or by company check.
What are your payment terms?
We do require 100% pre-payment for all new accounts. Any orders over $1,000.00 cannot be paid by credit card.
Will the exact quantity I order be shipped?
Each order is subject to a possible over or under run of up to 10-15%.
Are overruns billable?
Yes. Overruns will be billed.
How much does shipping cost?
Freight rates vary depending on the weight of the shipment and the destination. Please contact our customer service team at email@example.com if you are interested in a shipping quote.
Are there multiple version charges?
It depends on the type of product. Please contact our customer service by emailing us at firstname.lastname@example.org
Can I do more than one version in an order?
Yes. Depending on the specific size and shape, multiple versions may affect the layout and therefore the pricing. Please contact our customer service team for a quote at email@example.com
Do you charge for specific PMS color matches?
No, we do not charge for PMS colors although there is an additional charge for metallic colors.
Do you charge for proofs or proof changes?
We do not charge for the first two computer generated proofs. You will be charged for additional changes. There are additional charges for the press proof.
How long will it take to receive a proof?
Proofs are processed within 24 s hours of receipt of the artwork. Multiple version jobs with three or more versions may require additional time.
Do you have templates available for your standard sizes that I can build my artwork to?
Yes. You may download our templates from the website.
Can I imprint my artwork all the way to the edge of the coaster?
Yes. Please contact our customer service team at firstname.lastname@example.org for more about templates for our standard shapes showing our tolerances.
Can I use pictures from a professional photographer for my coasters?
Most of the time, professional photos will be copyrighted. We would need a release letter from the photographer giving us permission to use them for your coasters.
What file format do I need to submit my artwork?
We need your logo in EPS. or PDF. Vector image with all fonts in created outlines and specified pantone coated and uncoated color, colors or in CMYK conversion.
For a complete guide to all of our art specifications, please contact our customer service team at email@example.com
How are the coasters printed?
All of our coasters are offset printed. There is also a ‘Print on Demand Picture Coasters’ option, which is digitally printed.
Can the coasters be reused?
Yes, our coasters are reusable. If they become wet, they can be air dried to be used again.
Are your coasters eco-friendly?
Yes, all of our coasters are 100% biodegradable and recyclable. Also, our inks are vegetable oil based.
Do you offer a rush service?
Yes; for rush availability and pricing, please contact our customer service team at firstname.lastname@example.org
What is the lead-time?
Our production time is approximately 10 business days for 40 and 60 point, approx. 15 + days upon proof approval for 80, 110 and 160 pt., approximately 20 business days for PE wax back coasters and approximately 8 to 10 weeks for 7 and 9 ply coasters, plus transit, from proof approval for all standard pulpboard coasters. Special applications such as UV, Foil, Scratch Off, etc., may require an additional 5 business days. If you need your coasters faster, ask your sales representative if rush service is available.
What is your minimum quantity?
- 2,500 coasters is the minimum for pulp board coasters.
- 10,000 coasters is the minimum for tissue coasters.
Can the artwork on the back side be different than the front?
Yes, the front and back artwork can be completely different at no additional charge.
Can the coasters be printed on two sides?
Yes, the coasters can be printed on one or two sides with the same or different copy. Cellulose coasters are printed only on one side.
What is bleed?
In printing terminology, the bleed is the extra margin on a print product that is meant to be trimmed off when the product is trimmed to its final size. Bleed essentially means that the color and graphics on a product "bleed off the page" to ensure continuity of the color to the edge of your product. This can be done on coasters .25 to .3 inches. For the best results, please download the product templates from our download templates page.
What thicknesses are available?
We offer 5 thicknesses available for pulpboard coasters and 3 for cellulose coasters:
- Light Weight approximately 40 pt
- Medium Weight approximately 60 pt
- Heavy Weight approximately 80 pt
- Super Heavyweight approximately 110 pt
- Mega Coaster approximately 160 pt
- Cellulose coasters 7 ply
- Cellulose coasters 9 ply
- Cellulose coaster with PE wax foil
What sizes/shapes are available?
Our standard sizes for the pulpboard coasters are 3.5” and 4” round or square, 3.5” x 5” rectangle, and 3.5” x 4.5” oval. Square and rectangle coasters have rounded corners or custom shape square corners. Please contact our customer service team at email@example.com if you are interested in a custom die or to receive a quote on any of the above shapes/sizes. Cellulose coasters come in many sizes and shapes. See our web site.
Print images on the cocktail napkins?
Yes, we do. We are able to print any picture or multiple pictures you desire in 4 color process.
Do you have colored tissue napkins?
Yes, we have many different shades of napkins. Please visit our website.
Can you print colors on black napkins?
We can only print metallic colors on black / dark-tone napkins.
What is the registration on low run quantity napkins and what is the registration movement?
We can print up to 2 spot colors with ¼” space between them for less than 10,000 or 12,000 on some Linen like napkins. Each color will shift up to 1/8” in any direction on press. Foil will always need that spacing as it is done on the low quantity press.
WHAT ARE THE ART REQUIREMENTS?
Acceptable file formats:
Vector Adobe Illustrator in AI., PDF, or EPS files with all fonts in created outlines. Please, do not send CMYK or 4-color process for express line products printed in spot colors, unless you order 2 ply cocktail napkins printed in CMYK / 4 color process
Fonts should be saved to outlines or curves. We may not have the font you used in our font collection.
All images used in a file must be embedded. If you use a placed image, you must supply the separate files as well as the layout. When sending a Quark X-press/InDesign document, it is important to provide us with all linked files.
Low resolution images:
Raster graphics, for instance TIFF’s and JPEG’s, must have a resolution of 300dpi or higher. Anything lower translates poorly at press.
All fonts must be 8pts or higher, anything smaller may fill in while printing. Script fonts and reverse type must be 10pts or greater. When using a small font type, a slight stroke weight will be added to the font to avoid printing issues. All fonts are assessed on an individual basis for each job. If a font is not converted to outlines/curves we will substitute a similar font from our collection. If there is no hard copy to compare the front with, we will request new artwork.
Screen/Halftones and Gradients:
Screens/halftones and gradients will print coarse. A screen is not a solid color; it is a shade (percentage) of a color. It is represented by a pattern of dots. Solid spot colors will print with a clean edge, screens will print with a jagged coarse edge, due to the dots. Any value under 25% may drop off, and any value over 60% may fill in on our Letterpress and Pad printed items. With High-speed offset printing, best results printing in halftones occur in the 5-70% range. 70% appears like a 90% screen. Screens will be adjusted to meet our press requirements if they don’t meet our minimums and maximums, however, faster files/placed images cannot be adjusted. We are unable to print our metallic inks as halftones/screens or gradients.
What is the minimum for orders?
Stock color matchbook runs, the minimum for 20 strikes is 1 case of 2,500 books packed 50 boxes of 50 books each. 30 strike minimum order 1 case of 1,000 books packed 20 boxes of 50 books each.
Custom color matchbooks have a 5000-piece minimum
Can I order less than your minimum quantity?
It will cost just as much to produce our minimum quantity than to produce anything less because the press preparation time is much greater than the actual production running time. So, it is not possible to save any money by trying to print lower than the minimum.
If I am a new customer, do I need to pay a deposit with my order?
Yes. We require full payment in advance for new customers. Net 15/30 payments can be discussed after first 5 orders.
How many colors can be printed?
Stock matchbooks are gang- printed in 1 or 2 standard colors. Custom matchbooks are individually printed with any number of Pantone ink colors or CMYK
Is it possible to print INSIDE of the matchbook?
Yes. Custom matchbooks can be printed on the inside with any number of colors and stock matchbooks can only be printed inside with 1 color. Additional charges will follow, contact us for more details.
What are the differences between custom and stock matchbooks?
Besides the different in the number of colors you can use, only custom matchbooks can be hot stamped and/or embossed. Custom matchbooks come with a choice of match tip colors on either white or black stems. Stock orders have only white tips and black stems.
Custom matchbooks are available in 9 different styles/sizes. Stock matchbooks come in only 2 sizes.
Do you have samples of different types of matchbooks?
Yes. We have many different samples available for the matchbooks we sell. Contact us for further information on obtaining them.
How long is production time on imported matches?
Production time is usually 3 to 4 weeks AFTER proof approval 5 to 7 weeks on 3, 4- and 11-inch-long cigar and fireplace matchboxes. We ship container loads every 3 weeks to the US. Another 5 weeks is needed before your order is shipped from our warehouse due to sea freight and customs. RUSH Service is available which takes approximately 4 to 5 weeks via air freight and approximately 7 weeks for long matches.